PATRICK ADIAKO SHEY

IT Support Officer & Web Developer
Birmingham, GB.

About

Highly motivated IT Support Officer and Web Developer with 4+ years of hands-on experience in IT infrastructure management, network security, and full-stack web development. Proficient in troubleshooting complex IT issues, optimizing network performance, and crafting user-centric web solutions. Holds industry-recognized certifications including Google IT Support and Meta/Google Ads, demonstrating strong technical acumen in maintaining secure systems and developing engaging digital experiences. Eager to leverage problem-solving skills and a commitment to continuous learning to drive efficiency and innovation within dynamic tech environments.

Work

Freelance
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Web Developer

Remote, N/A, N/A

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Summary

Designed and developed responsive, user-friendly websites for diverse clients, integrating advanced analytics and optimizing for search engine performance.

Highlights

Developed and launched multiple responsive, user-friendly websites for various clients utilizing HTML, CSS, JavaScript, and WordPress, enhancing online presence and engagement.

Integrated Google Analytics, implemented SEO best practices, and optimized site speed, resulting in improved search engine rankings and user experience.

Managed comprehensive domain and hosting services, alongside performing regular CMS content updates, ensuring continuous website functionality and relevance.

Designed and developed a mobile-responsive e-commerce WordPress website, incorporating Google Ads tracking and Facebook Pixel for enhanced marketing and sales analytics.

Freelance & Volunteer Roles (Netframe Cameroon)
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IT Support Specialist / Network Technician

Bamenda, Northwest, Cameroon

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Summary

Provided essential 1st and 2nd-line IT support, network configuration, and system maintenance for Netframe Cameroon, ensuring operational continuity and team efficiency.

Highlights

Provided comprehensive 1st and 2nd-line technical support, resolving a wide range of network, hardware, and software issues to minimize downtime and enhance user productivity.

Designed and installed secure network infrastructure, configuring routers, switches, and access points to enhance network security and optimize efficiency for a local office.

Managed Office 365 environments, including user setup, advanced troubleshooting, and secure password recovery, ensuring seamless cloud service operation.

Implemented robust system backup and patch management strategies, significantly boosting operational continuity and data integrity.

Developed and maintained detailed IT infrastructure documentation, improving team efficiency and facilitating smoother knowledge transfer.

Installed and configured security cameras, alarm systems, and motion detectors, enhancing physical security for the office premises.

Education

Institute Universitaire de la Cote
Douala, Littoral, Cameroon

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Higher National Diploma (HND)

Engineering and Technology

Government Technical High School
Bamenda, Northwest, Cameroon

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General Certificate Of Education Advance level (GCE A Levels)

General Studies

Government Technical High School
Bamenda, Northwest, Cameroon

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General Certificate Of Education (GCE Ordinary Level)

General Studies

Certificates

Google IT Support Professional Certificate

Issued By

Coursera

Introduction to Cyber Security Course

Issued By

Various Online Platforms

Facebook/Meta Digital Marketing Associate (Ads Certification)

Issued By

Meta

Google Ads Search Certification

Issued By

Google

Skills

IT Infrastructure & Support

Network Troubleshooting, System Maintenance, Endpoint Security, Hardware Installation, Software Installation, Windows Server, Active Directory, Office 365, Google Workspace, DNS, DHCP, Linux.

Web Development

HTML, CSS, JavaScript, WordPress, Responsive Design, Cross-Browser Compatibility, SEO, Google Analytics, Facebook Pixel.

Soft Skills

Client-focused Support, Teamwork, Analytical Thinking, Adaptability, Documentation, Problem-Solving, Communication.